Consent Policy

1. Introduction

This Consent Policy explains how monextralavi ("we," "our," or "us") obtains, records, and manages consent from clients and website visitors. We are committed to ensuring that your consent is freely given, specific, informed, and unambiguous.

2. What Is Consent?

Consent means offering individuals genuine choice and control over how we use their personal data. When you provide consent, you are agreeing to our collection, use, and processing of your information as described at the time consent is given.

3. When We Ask for Consent

We will ask for your consent in the following situations:

• When you submit information through our website contact or consultation request forms
• When you subscribe to our newsletter or marketing communications
• When we need to process sensitive personal information
• When we use cookies that are not strictly necessary for the functioning of our website
• When we share your information with third parties for purposes not directly related to our services
• When we wish to use your information for a purpose different from the one for which it was originally collected

4. How We Obtain Consent

We obtain consent through:

• Checkboxes on our forms, which are not pre-checked
• Cookie consent pop-up when you first visit our website
• Clear affirmative action (such as clicking "I agree" or similar buttons)
• Written or electronic agreements for professional services

We ensure that our consent requests are:

• Presented clearly and separately from our terms and conditions
• Written in plain language that is easy to understand
• Specific to the purpose for which consent is sought

5. Information We Provide When Requesting Consent

When requesting consent, we will inform you about:

• Our identity and contact details
• The specific purpose of the data processing
• What data will be collected and how it will be used
• Your right to withdraw consent at any time
• Whether the provision of personal data is a statutory or contractual requirement
• The existence of automated decision-making, including profiling (if applicable)

6. Withdrawing Consent

You have the right to withdraw your consent at any time. We make this process as easy as the process for giving consent. You can withdraw consent by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly via email or phone
• Submitting a request through our website

Once consent is withdrawn, we will cease processing the relevant data as soon as possible.

7. Children's Consent

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete such information from our files as soon as possible.

8. Changes to This Consent Policy

We may update our Consent Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

If we make material changes to this policy, we will seek to obtain your consent again.

9. Contact Us

If you have any questions about this Consent Policy, please contact us:

• By email: info@monextralavi.com
• By phone: +60 18 435 9271
• By mail: 27 Lorong Tun Ismail, Kuala Lumpur, MY-50100